Frequently Asked Questions

Do you have a brick-and-mortar location?

Our retail location will be opening soon in Lenexa, KS

Why does my billing and receipt show Blu Dealer LLC?

My company was formed as Blu Dealer LLC in the state of Kansas.  

What type of packages are used for shipping?

All home video products are shipped in a cardboard box with packing materials.

Can I order both in stock and preorders in the same order?

Yes. However, it will delay the shipment of your order until all the items in your order are available to ship together. All items in an order ship together.  If you wish to have items shipped as they arrive, please place separate orders.  

When will my package ship if I have no preorder items in my order? 

If you place an order Monday through Friday with only in stock items, the order will ship in 24 to 48 hours of being received. In most cases, it will be packed and shipped out the same day if staffing permits and the post office hasn’t already picked up our daily shipments. If the post office is closed for a Holiday, your item(s) will ship when the post office resumes operations. Orders placed Saturday - Sunday will not ship until Monday (unless Monday is a Holiday, in which case it will ship Tuesday). 

When will my items ship if I add preorders to items already in stock or with other preorder items?

Please note that all items in an order ship together.  Mixing in stock items with preorders and/or preorders with different release dates will delay the shipping of your order.  Your order will not ship until all the items in the order are available to ship together.   Video labels do occasionally shift release dates of products due to production issues which could further delay the shipping of your order. If you want to receive products as close to street date as possible, we recommend that you place separate orders for items. We offer a variety of USPS services for shipping. 

Do I pay taxes on my transaction?

Almost all states are now collecting taxes on online sales. 

What home video player do I need to playback North America region A or all region, or region free discs?

4K UHD (Ultra HD) requires a 4K UHD player.

Blu-ray requires a Blu-ray player or a 4K UHD player.

What home video player do I need to playback North America Region 1, all region, or region free DVD?

DVD requires a DVD player, Blu-ray player, or 4K UHD player.

What is region coding?

Regional coding was created to prevent the playback of the disc in a geographical area other than the one in which it was released. Home video players purchased in North American stores playback discs labeled Region 1, Region A, all region, or region free discs. This is dependent on the type of player you own (4K UHD, Blu-ray, or DVD). The region code of your player is located on the back panel or in the instruction manual with the player.

How can I watch a home video product from another country?

Currently 4K Ultra HD remains a region free format.  However, most Blu-ray and DVD home video products remain region locked. There are players available that will give you access to home video products from alternate regions.  A search of the internet for region free players will link you to numerous sellers.

There are occasions that a foreign video label will release a 4K Ultra HD release with regional coding.  However, this is not the standard created for the 4K UHD format. This will be notated with the release, in the description, when we are provided with this information. 

World Region Codes:

DVD
Region 1 - Canada, the United States and U.S. territories.

Region 2 - Japan, Europe, South Africa, the Middle East (including Egypt) and Greenland.

Region 3 - Southeast Asia, and East Asia (including Hong Kong).

Region 4 - Australia, New Zealand, the Pacific Islands, Central America, Mexico, South America, and the Caribbean.

Region 5 - Eastern Europe, Russia, the Indian Subcontinent, Africa, North Korea, and Mongolia.

Region 6 - China.

Region 7 - reserved for unspecified special use.

Region 8 - Special international venues for air and oceanic travel.

Region 0 and ALL discs are meant to be playable worldwide

Blu-Ray
Region A: North America, South America, U.S. Territories, Japan, South Korea, Taiwan, and other areas of Southeast Asia

Region B: Europe, Africa, Middle East, Australia, and New Zealand.

Region C: Asia (except for Japan, Korea, Taiwan, and other areas of Southeast Asia)

Region ABC: Classified as region-free as it applies to countries listed in Regions A, B, and C.

4K Ultra HD Blu-ray

Currently 4K Ultra HD remains region free.  Any exceptions will be noted on the product page.

Please note that even when import DVD, Blu-Rays, or 4K Ultra HD discs are all region, not all specific features will play on all players. And in some cases, the extras will be in the disc’s country’s language of origin.  Also, the product package and disc menu and contents will most likely be in the origin countries language.

Is there a chance that I am buying a pirated or bootlegged movie?

Absolutely not. I purchase directly from video labels or through licensed wholesalers, retailers, and vendors.

Will my purchase include a slipcover?

All titles with a slipcover or slipcase will be notated with the product’s listing.  If it doesn’t list a slipcase. It will not have one or we are still waiting to receive stock to verify the item does have a Slipcover. And typically, slipcases or slipcovers are only during the first printing of a title. Product listings will be updated to reflect merchandise changes, such as slipcovers or slipcases.

I received a disc that wasn’t shrink wrapped

If you purchased a disc as NEW, it will typically be sealed. However, not every video label shrink wraps their discs. 

What if a title is out of stock and I want to be notified when it is back in stock?

The previous email notification system is now gone. Any previous emails that were sent are no longer available.  Most items are no longer being repurchased due to extremely poor quality and lack of timely availability.  If an item comes back into stock, it will more than likely be only a few copies or possibly only one copy.  Most of these will be from customers with preorders who had multiple items mixed in with their preorder they decided they didn't want to follow through with purchasing.   There is now a WISHLIST SYSTEM.  If an item shows back up in inventory it will flip from OUT OF STOCK to ADD TO CART in your MY WISHLIST icon at the top of the screen next to CART icon. You will need to be logged in to your account to use the feature.  The item will appear as ADD TO CART until someone purchases it and it will then go back to OUT OF STOCK. 

Why can’t I cancel my order through my account? And am I able to cancel all orders?

Order cancelling is currently not offered through the account portal. If you must cancel an item, please email me at owner@atomicmoviestore.com.   Once your shipping box is picked up by the USPS, your order cannot be cancelled.

Do you charge now or when the items ship?

You will be charged once you checkout. So, please do NOT purchase or preorder an item unless you are sure that you want the item.